Refund policy

This policy explains how to cancel an order or return the Memora Orb. It doesn't affect your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Changed your mind? You have 14 days to cancel

You can cancel your order for any reason before it's delivered, and for up to 14 days after you receive it. To cancel, email cefandjub@gmail.com with your order number, or use our contact form. You don't need to give a reason.

• After you tell us you're cancelling, you have a further 14 days to send the Orb back.
• Please email us before sending anything so we can give you the return address.
• You pay the cost of return postage for change-of-mind returns. We'll give you the return address first so you can check the cost.
• You can open the box and check the Orb as you would in a shop. If it's been used more than that, we may reduce your refund to reflect this.
• We'll refund the full price within 14 days of getting the Orb back, or of you showing us proof you've sent it, whichever is sooner.

Faulty, damaged or not as described

If your Orb arrives damaged, stops working, or isn't as described, email us with your order number and a photo or short video of the problem.

• Within 30 days of delivery: you can choose a full refund or a replacement.
• After 30 days: we'll offer a repair or replacement. If that isn't possible or doesn't fix it, you're entitled to a refund, which may be reduced to reflect the use you've had.
• You won't pay any return costs for faulty items.

How refunds are paid

Refunds go back to your original payment method. There are no restocking or admin fees. Your bank may take a few extra days to show the money.

Questions

Email cefandjub@gmail.com and we'll reply within 2 working days.